Managing the Wicked Problem Project
The "Secret Sauce": Herodotus tells us that the ancient Persians would make all major decisions while drunk, and then reconsider the decisions the next day while sober. If the sober decision agreed with the inebriated decision, they would go forward; if not, the process would be repeated.
This course provides managers with practical strategies and techniques for managing wicked problem projects, which by their very nature imply difficulty in planning, and holding to schedule and budget.
The course addresses the characteristics of wicked problem projects and
includes specific solutions for mastering the art of project planning (which
is defined as a wicked problem unto itself), as well as how to plan, schedule
and manage wicked problem projects.
Many projects that seem to be "wicked" really are. To be successful, project and functional managers need special skills to deal with these types of projects.
Earn professional development units needed for accreditation by PMI by attending this class.
This seminar provides managers with the strategies and techniques for managing
wicked problem projects, with participants participating in workshops, exercises,
and group discussions. This course provides practical solutions for those
managing wicked problem projects, which by their very nature imply difficulty
in planning, and holding to schedule and budget.
So what is a wicked problem project? If you've ever dealt with hard-to-define
problem or scope statements; unclear solutions or evaluation criteria;
rapidly changing requirements, constraints, schedules, or budgets;
project planning; or software development, you have encountered the
world of wicked problem projects. Inherent in their nature, wicked
problem projects defy traditional problem-solving and project management
Project managers need special training on how to successfully deal with
these types of problems. This course addresses the characteristics of wicked
problem projects and presents strategies and techniques for taming them.
This includes specific solutions for mastering the art of project planning
(which is defined as a wicked problem unto itself), and how to plan and schedule
wicked problem projects.
- Identify wicked problem projects
- Learn about linear versus non-linear problem solving models
- Know the 10 characteristics that distinguish wicked problem projects
- Know the 4 criteria for deciding if a project is a wicked problem project
- Learn 6 ways to tame wicked problem projects and remove uncertainty
- Learn how to tame the project planning process
- Learn how to tame the software development process
- Know how organizational project maturity can turn wicked problems into tame projects
Benefits to Your Company
- Increase productivity
- Reduce uncertainty
- Reduce financial risk
- Improve project processes and performance
- Improve project control
- Understanding the Nature of Wicked Problem Projects
• Origin of Wicked Problems
• Well-Defined vs. Ill-Defined Projects
• Wicked Problem Projects vs. Tame Projects
• Linear vs. Non-Linear Solutions
- Characteristics of Wicked Problem Projects
• Characteristics of Wicked Problems
• 10 Rules that Define a Wicked Problem
• Examples of Wicked Problem Projects
• Death March Projects
- Factors Associated With Wicked Problem Projects
• Changing Constraints
• Increasing Complexity
• Technical Complexity
• Probability vs. Predictability
• When the Solution is Good Enough
- Approaches to Dealing With Wicked Problem Projects
• Traditional Project Processes
• How to Involve Stakeholders
• 10 Ways to Tame Wicked Problems
• Prioritizing Requirements
• Taming Project Planning Activities
• Taming Software Development
• Where to Start
- Wicked Problems and Organizational Maturity Models
• The Capability Maturity Model
• Organizational Project Management Maturity Model (OPM3)
Who Should Attend
Project managers, program managers, functional managers, and those needing to know how to manage difficult (i.e., "wicked problem") projects.
While not essential, an understanding of basic project management concepts, including the purpose and contents of a project plan, work breakdown structure, and scheduling (task identification, dependencies, and Gantt charts), is helpful.
Instructor: Course will be taught by a senior project manager who is accredited by the Project Management Institute (PMI) as a PMP (Project Management Professional).
Course fee: See Pricing, Packages, and Discounts for more information.
Course Includes: Course handouts. CD containing statement of work template, work order and change order, contract closeout checklist.
For more information, contact Spectrum Consulting Group, LLC at: